Terms & Conditions

1. Services offered

Scope: We offer both mobile detailing and in-house detailing services to tailor to your needs. Including but not limited to, interior and exterior cleaning, upholstery and carpet cleaning, polishing by hand and machine, ceramic coating applications, plastic and rubber rejuvenation, metal polishing, headlight restorations, mould removal, wax applications, grafitti removal, engine bay cleaning, clay bar treatment, acid washing, alloy cleaning, rock chip repairs, leather cleaning and treating
Location: Services are provided at the location specified by the customer, whether it's at their residence, workplace, or another agreed-upon location. Jobs requiring in-house detailing in example, pre-sale detailing, ceramic coatings and any work requiring more than 12 hours of labour will be either at the business address or agreed-upon location.

2. Bookings and cancellations

Booking Process: Customers can book our services via our website, phone, email, social media or through direct contact in person. Customers are advised to have some knowledge of the package/clean that they're looking for
Cancellation Policy: Customers must provide at least 24 hours' notice for cancellations or rescheduling. Failure to do so may result in a cancellation fee or loss of desposit.
Rescheduling: We reserve the right to reschedule any appointments due to unforeseen circumstances such as bad weather conditions, equipment failure, vehicle failure, sickness to staff or lack of staff.

3. Pricing and Payments

Quotations: Prices for services are provided upon request or are available on our website and social media. Quotations provided in person are valid for 15 days from the date issued.
Payment Terms: Payment is due at the time of service completion unless otherwise agreed upon. We accept payment via cash, invoice, credit/debit card, or electronic bank transfer.
Additional Charges: Additional charges may apply for extra services requested beyond the agreed-upon scope and for heavily soiled vehicles requiring extra cleaning time.

4. Customer Responsibilities

Vehicle Access: Customers must ensure the vehicle is fully accessible including being able to open all doors and boot at the agreed-upon time and location. Parking arrangements and any access restrictions must be communicated in advance.
Power & Water: Customers must ensure that there is a power point and faucet tap accessible within 30 meters of the vehicle that is viable and on the same property
Condition of Vehicle: Customers are responsible for disclosing the accurate condition of the vehicle, including any pre-existing damage or special requirements needed.

5. Liability

Care Standards: We take utmost care when servicing vehicles. However, we are not liable for damage caused by pre-existing vehicle conditions, mechanical failures, or poor maintenance.
Valuables: Customers are advised to remove any valuable items or fragile belongings from the vehicle before detailing. We are not liable for the loss or damage of such items.

6. Warranty

Service Guarantee: We offer a 7-day satisfaction guarantee on our services. If you are not satisfied with the results, please notify us within this period, and we will rectify the issue promptly at no additional cost.
Exclusions: This warranty does not cover damages caused by improper vehicle maintenance or neglect following our service.

7. Weather Conditions

Service Limitations: Services may be postponed or rescheduled due to adverse weather conditions (e.g., heavy rain, extreme heat) that could affect the quality of service.

8. Privacy Policy

Data Protection: We respect your privacy and handle personal information in accordance with Australian privacy laws. Information collected during bookings or transactions will only be used for the purposes of providing our services and will not be shared with third parties without consent.

9. Feedback and Complaints

Customer Feedback: We value customer feedback and strive to continuously improve our services. Please contact us directly with any feedback or concerns regarding our services.
Complaint Handling: Complaints will be handled promptly and professionally. Please contact our customer service team at hdservicescairns@gmail.com to resolve any issues.

10. Governing Law

Legal Jurisdiction: These terms and conditions are governed by the laws of Queensland, Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Cairns.

11. Changes to Terms

Updates: We reserve the right to update or modify these terms and conditions at any time. Customers will be notified of any changes through our website or via email.

12. Contact Information