Our Policy

Cancellation Policy: Customers must provide at least 24 hours' notice for cancellations or rescheduling. Failure to do so may result in a cancellation fee or loss of deposit. Rescheduling: We reserve the right to reschedule any appointments due to unforeseen circumstances such as bad weather conditions, equipment failure, vehicle failure, sickness to staff or lack of staff. Payment Terms: Payment is due at the time of service completion unless otherwise agreed upon. We accept payment via cash, invoice, credit/debit card, or electronic bank transfer. Additional Charges: Additional charges may apply for extra services requested beyond the agreed-upon scope and for heavily soiled vehicles requiring extra cleaning time. Vehicle Access: Customers must ensure the vehicle is fully accessible including being able to open all doors and boot at the agreed-upon time and location. Parking arrangements and any access restrictions must be communicated in advance. Power & Water: Customers must ensure that there is a power point and faucet tap accessible within 30 meters of the vehicle that is viable and on the same property Condition of Vehicle: Customers are responsible for disclosing the accurate condition of the vehicle, including any pre-existing damage or special requirements needed. Care Standards: We take utmost care when servicing vehicles. However, we are not liable for damage caused by pre-existing vehicle conditions, mechanical failures, or poor maintenance. Valuables: Customers are advised to remove any valuable items or fragile belongings from the vehicle before detailing. We are not liable for the loss or damage of such items. Service Limitations: Services may be postponed or rescheduled due to adverse weather conditions (e.g., heavy rain, extreme heat) that could affect the quality of service. Data Protection: We respect your privacy and handle personal information in accordance with Australian privacy laws. Information collected during bookings or transactions will only be used for the purposes of providing our services and will not be shared with third parties without consent. Complaint Handling: Complaints will be handled promptly and professionally. Please contact our customer service team at hdservicescairns@gmail.com to resolve any issues. Find all our terms and conditions at https://www.highdefinitiondetailing.com.au/terms-conditions

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